Under the author's leadership, safety has dramatically improved since the company can now afford to invest more in safety after becoming JR. This was based on his experience working for Japan National Railways (JNR) during the period when the Shinkansen was in operation, when he was forced to deal with the daily train accidents that occurred amid labor-management confrontations, and his experience working at UIC in France, where he came into contact with people with completely different ideas and railway systems. Furthermore, with regard to ride comfort, which is an important output of railways, the author experienced how the creation of a comfortable train can be done only when knowing how customers feel about it, rather than simply making judgments based on data. By sharing some of the terrible experiences that the department did not want the outside to know about, this chapter provides material for readers to realize that high quality railways, which now have 30 seconds of delay time per train, are not made overnight, and that the world's railways can become higher quality ones.
Safety and Comfort
If there were no Shinkansen ; Chapter : 6 ; 127-150
2024-08-31
24 pages
Article/Chapter (Book)
Electronic Resource
English
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