Aircraft seat is rated as the most unsatisfying aspect of flying; understanding the main factors impacting on passenger’s evaluations can provide a concrete opportunity for airlines to improve seat comfort and thus enhance passenger satisfaction and loyalty. Although there is a great deal of interest, the research on effective assessment strategies for subjective comfort is still underdeveloped. In this study a model-based approach for the analysis of subjective comfort data is suggested. The model adopted can be interpreted as a parametric version of the psychological process generating comfort ratings. The proposed approach is exploited through a case study concerning comfort assessment of aircraft seats designed for regional flights.
Statistical Modelling of Comfort Preferences and Uncertainty in Subjective Evaluations of Aircraft Seat Comfort
Lect. Notes in Networks, Syst.
Congress of the International Ergonomics Association ; 2021 June 13, 2021 - June 18, 2021
Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021) ; Chapter : 23 ; 178-183
2021-05-18
6 pages
Article/Chapter (Book)
Electronic Resource
English
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