Public transportation is a backbone for cities. During Covid-19, public transportation became one of the sectors that did not stop due to the transport of goods and people. As a result, it is a critical issue for sustainable mobility. Due to improving the service quality of public transportation, passenger demands need to be investigated. This study presents sentiment analysis on public transportation as an exploratory study to take into account public demands. R programming is used to extract and analyze tweets about public transportation. Data and network analysis are conducted along with the sentiment analysis. The results show that there is a positive perception of public transportation despite the pandemic. In addition, wearing a mask, the Covid-19 test, and vaccination are seen as important issues. The study shed light on public opinions and perceptions about public transportation. Also, this work presents several significant results which might be critical to consider by decision-makers and practitioners.
Sentiment Analysis on Public Transportation During Covid-19: An Exploratory Study
Lect. Notes in Managem., Industrial Engineering
Global Joint Conference on Industrial Engineering and Its Application Areas ; 2021 October 30, 2021 - October 31, 2021
2022-08-25
14 pages
Article/Chapter (Book)
Electronic Resource
English
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