This chapter explores time management of domestic express transportation services in Thailand. The express transportation services as known as courier that have significant roles in transportation industries. There are three key performance measures for customer satisfaction: time, speed, and prefer condition of the shipments, and they are related to the operation logistics in delivery measurement, delivery in-full on-time (DIFOT). The competition level in express transportation services is extremely high, and the core competitive advantage of this sector is time management and cost reduction. Almost all local express transportation services in Thailand only have the lower cost advantage. It means that they only compete on low price without the actual commitment on delivery date/time, proper speed, and good package. The main discussion is on the time management of express delivery service to improve service level. Data were acquired from four selected international transportation services companies in Thailand for a comparative study.
Time Management of Domestic Express Transportation Services
EcoProduction
Toward Sustainable Operations of Supply Chain and Logistics Systems ; Chapter : 22 ; 323-334
2015-06-10
12 pages
Article/Chapter (Book)
Electronic Resource
English
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