The transport process is an element of logistics costs associated with finding the best routes in the network. The problem of cost management at road transport enterprises is one of the most important for their effective functioning. Logistics costs represent a significant portion of total costs, so operating efficiency can be improved by reducing them. Cost costs depend on many factors, such as vehicle load, fuel consumption per kilometer, delivery time and distance traveled to enter the transport terminal, vehicle depreciation, maintenance and repairs, and driver wage costs. The article discusses the minimization of costs, considering the priority of customer service. The model is interpreted as multi-criteria optimization, in which costs and total fleet size are minimized, and the overall level of customer satisfaction is maximized. Consider a solution based on an evolutionary algorithm, the test results of which demonstrate the effectiveness of the proposed approach.


    Access

    Check access

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Multi-criteria Optimization Level of Customer Satisfaction by Minimizing Time Costs


    Additional title:

    Lect. Notes in Networks, Syst.


    Contributors:

    Conference:

    International School on Neural Networks, Initiated by IIASS and EMFCSC ; 2022 ; St.Petersburg, Russia February 08, 2022 - February 10, 2022



    Publication date :

    2022-11-16


    Size :

    7 pages





    Type of media :

    Article/Chapter (Book)


    Type of material :

    Electronic Resource


    Language :

    English




    Headlamp Light Performance - Criteria for Customer Satisfaction

    Stoll, Hans / Neumann, Rainer | SAE Technical Papers | 1996


    Headlamp light performance - criteria for customer satisfaction

    Neumann,R. / Stoll,H. / Bosch,Stuttgart,DE et al. | Automotive engineering | 1996


    A green vehicle routing problem with customer satisfaction criteria

    Afshar-Bakeshloo, M. / Mehrabi, A. / Safari, H. et al. | BASE | 2016

    Free access

    Minimizing operating costs

    TERRELL, B. | AIAA | 1977


    Customer satisfaction

    Emerald Group Publishing | 1998