An airport is a physical site where aircrafts take off and land, and passengers head to their destinations through a series of arrival and departure processes. But it takes considerable time to go through the immigration process, security checks, and other airport-associated processes. As a result of reviewing airport processes in order to increase airport productivity and improve the passenger convenience, we divide passenger-related processes into three sub-processes, namely u-Fast Passenger, u-Guidance, and mobile services. To better explain a series of improvements in the process, a new paradigm of “Smart Airport Service Framework” is presented. This delivers a faster and more convenient service for passengers and improves the work process and resource utilization. Consequently, passengers are enabled to enjoy and be entertained by the airport facilities with this way of saving time, while the airport authority can enjoy additional profit.
IT Framework and User Requirement Analysis for Smart Airports
Lect. Notes Electrical Eng.
2012-10-19
9 pages
Article/Chapter (Book)
Electronic Resource
English
Business process , Smart airport , Quality function deployment Computer Science , Computer Systems Organization and Communication Networks , Communications Engineering, Networks , Software Engineering/Programming and Operating Systems , Information Systems Applications (incl. Internet) , IT in Business , Multimedia Information Systems
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