Malaysia is facing a challenge on how to improve the quality of the public transportation system along with the city’s urbanization. An increase in air pollution in urban areas along with the number of vehicles in the city shows that the public transport system in the city areas needs to be improved. The objectives of the study were to investigate the current public transport and to improve the public transport systems in Batu Pahat. The study was conducted using a mixed-method. The data was collected using questionnaires, document reviews, and observation. The results showed that the affordability, safety, and comfort elements were recorded mean score at a high level along with the effectiveness attributes about the public transport system in Batu Pahat. Besides that, the elements such as ticket price requested by the bus operator, passenger safety while on public transport, and comfort of the seats in public transport were also recorded with the highest average mean score. The implication of this study shows that the number of users of public transport will increase due to the improvement that has been made. In addition, it will contribute to reducing the carbon emission from vehicles during traffic congestion in the study area.


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