Based on port service data, this study examines the impact of port services on cargo owners’ satisfaction. The structural equation model is used to measure the level of port-related services, revealing the impact of different types of port services on cargo owners’ satisfaction. Based on the research results, the factors considered by cargo owners in port selection are explored, and ideas and opinions are provided for port construction, that is, future competitive development, and decision-making support for the port’s own competition and operation.
Analysis of Port Enterprise Management Construction Considering Cargo Owner Satisfaction
Atlantis Highlights in intell. Systems
International Conference on Public Management and Intelligent Society ; 2023 ; Shanghai, China March 24, 2023 - March 26, 2023
Proceedings of the 2023 3rd International Conference on Public Management and Intelligent Society (PMIS 2023) ; Chapter : 83 ; 806-813
2023-07-26
8 pages
Article/Chapter (Book)
Electronic Resource
English