This paper will describe how to organize for effective communications between the Service group and Engineering and how to keep these lines of communications open. It will include the assistance required by the Service Department from Engineering, as well as the assistance required by Engineering from the Service organization, in order for each to function most effectively. How to put warranty information into a meaningful form is analyzed in some depth.
Developing a Partnership Between Engineering and Service
Sae Technical Papers
1978 Automotive Engineering Congress and Exposition ; 1978
1978-02-01
Conference paper
English
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