The lack of effective and efficient communication between pilots and maintenance technicians has been recognized as a problem in general aviation by both members of the industry and academia. The goal of this paper is to provide an accounting of the impact that communication between maintenance technicians and pilots, or the lack thereof, can have upon both the bottom line and the experience of those who operate within the general aviation arena. The researchers interviewed and observed maintenance technicians and pilots in general aviation operations to identify what members on both sides of the communication process identified as being problematic and troubling. Several of the major barriers to communication, as well as several strategies to overcome those barriers, are discussed.


    Access

    Check access

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Promoting More Effective Communication of Maintenance Issues Between Pilots and Maintenance Technicians


    Additional title:

    Sae Technical Papers


    Contributors:

    Conference:

    General Avaition Technology Conference & Exposition ; 2000



    Publication date :

    2000-05-09




    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




    Promoting More Effective Communication of Maintenance Issues Between Pilots and Maintenance Technicians

    Armentrout-Brazee, C. / Hess, T. S. / Hanlon, J. et al. | British Library Conference Proceedings | 2000



    Industry Survey Results: Implications for Communication of Critical Aircraft Information Between Pilots and Maintenance Technicians

    Young, J. P. / Mattson, M. / Petrin, D. A. et al. | British Library Conference Proceedings | 2000



    Education & training of maintenance technicians

    Stockham, R.C. | Tema Archive | 1975