Abstract Facilitated by AI technology, the phenomenon of cognitive automation extends the scope of deterministic business process automation (BPA) through the probabilistic automation of knowledge and service work. By transforming work systems through cognitive automation, organizations are provided with vast strategic opportunities to gain business value. However, research lacks a unified conceptual lens on cognitive automation, which hinders scientific progress. Thus, based on a Systematic Literature Review, we describe the fundamentals of cognitive automation and provide an integrated conceptualization. We provide an overview of the major BPA approaches such as workflow management, robotic process automation, and Machine Learning-facilitated BPA while emphasizing their complementary relationships. Furthermore, we show how the phenomenon of cognitive automation can be instantiated by Machine Learning-facilitated BPA systems that operate along the spectrum of lightweight and heavyweight IT implementations in larger IS ecosystems. Based on this, we describe the relevance and opportunities of cognitive automation in Information Systems research.


    Access

    Download

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Cognitive automation


    Contributors:

    Published in:

    Publication date :

    2022




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English



    Classification :

    BKL:    83.72 Verkehrswirtschaft / 85.40 Marketing




    Cognitive cockpit systems: voice for cognitive control of tasking automation

    Dru-Drury, R. / Farrell, P. S. E. / Taylor, R. M. | British Library Conference Proceedings | 2001


    The cognitive work process: automation and interaction

    Conference on Cognitive Science Approaches to Process Control / European Association of Cognitive Ergonomics | TIBKAT | 2001


    Cognitive conflict in human-automation interactions: A psychophysiological study

    Dehais, Frederic / Causse, Mickael / Vachon, Francois et al. | Tema Archive | 2012