Testing the SERVQUAL scale in the passenger port industry: a confirmatory study
Maritime policy and management ; 35 , 5
2008
Article (Journal)
English
BKL: | 55.86 Schiffsverkehr, Schifffahrt | |
Local classification TIB: | 275/1935/7035 |
Testing the SERVQUAL scale in the passenger port industry: a confirmatory study
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