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    Title :

    PART 4 - CAPACITY AND QUALITY OF SERVICE - Service Quality Certification in Brussels, Belgium: Be A Quality Process with Teeth




    Publication date :

    2006



    Type of media :

    Article (Journal)


    Type of material :

    Print


    Language :

    English


    Classification :

    BKL:    55.00 Technik der Verkehrsmittel, Verkehrswesen: Allgemeines



    Service Quality Certification in Brussels, Belgium: A Quality Process with Teeth

    Liekendael, Jean-Claude / Furth, Peter / Muller, Theo | Transportation Research Record | 2006


    Service Quality Certification in Brussels, Belgium: A Quality Process with Teeth

    Liekendael, J.-C. / Furth, P. G. / Muller, T. H. J. et al. | British Library Conference Proceedings | 2006


    Service Quality Certification in Brussels, Belgium

    Liekendael, Jean-Claude / Furth, Peter G. / Muller, Theo H. J. | Transportation Research Record | 2006