This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys, interviews, observations, simulations, and think-aloud protocol. The paper compares and evaluates the suitability of these techniques for gathering data and provides recommendations on the application of simulations. Keywords Data Collection, Decision-Making, Research Methods, Simulation, Think-Aloud Protocol.


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    Title :

    Using Simulations to Investigate Decision Making in Airline Operations


    Contributors:


    Publication date :

    2003-07-01


    Type of media :

    Conference paper


    Type of material :

    No indication


    Language :

    English




    USING SIMULATIONS TO INVESTIGATE DECISION-MAKING IN AIRLINE OPERATIONS

    Air Transport Research Society | British Library Conference Proceedings | 2003





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