The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers. The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of ontime arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines comparative performance for the calendar year of 2002 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2002, and industry average results. Also, comparative Airline Quality Rating data for 2001 are included for each airline to provide historical perspective regarding performance quality in the industry.


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    Title :

    The Airline Quality Rating 2003


    Contributors:

    Publication date :

    2003-04-01


    Type of media :

    Book


    Type of material :

    No indication


    Language :

    English




    Airline Quality Rating

    B. D. Bowen / D. E. Headley / J. R. Luedtke | NTIS | 1991


    Airline Quality Rating 2002

    B. D. Bowen / D. E. Headley | NTIS | 2002


    Airline Quality Rating 1999

    B. D. Bowen / D. E. Headley | NTIS | 1999


    Airline Quality Rating 2004

    B. D. Bowen / D. E. Headley | NTIS | 2004


    Airline Quality Rating 2001

    B. D. Bowen / D. E. Headley | NTIS | 2001