The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2004, reflects monthly Airline Quality Rating scores for 2003. AQR scores far the calendar year 2003 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers. The Airline Quality Rating 2004 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume during 2003. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines' comparative performance for the calendar year of 2003 is reported.


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    Title :

    Airline Quality Rating 2004


    Contributors:
    B. D. Bowen (author) / D. E. Headley (author)

    Publication date :

    2004


    Size :

    66 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




    The Airline Quality Rating 2004

    Fink, Mary M. / Bowen, Brent D. / Headley, Dean E. | NTRS | 2004


    The Airline Quality Rating 2004

    Bowen, Brent D. / Headley, Dean E. | NTRS | 2004


    Airline Quality Rating

    B. D. Bowen / D. E. Headley / J. R. Luedtke | NTIS | 1991


    Airline Quality Rating 2002

    B. D. Bowen / D. E. Headley | NTIS | 2002


    Airline Quality Rating 1999

    B. D. Bowen / D. E. Headley | NTIS | 1999