The Patient Questionnaire Program at the Kennedy Space Center (KSC) has been in place for several years. It has helped to identify customer perceptions and needs. The questionnaire is presented and the survey results are discussed with respect to total quality management.
Identifying and responding to customer needs at the Kennedy Space Center
1993-07-01
Conference paper
No indication
English
NTIS | 2012
|NTRS | 2012
|NTRS | 2010
|NTIS | 2010
|NTIS | 2016
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