The Patient Questionnaire Program at the Kennedy Space Center (KSC) has been in place for several years. It has helped to identify customer perceptions and needs. The questionnaire is presented and the survey results are discussed with respect to total quality management.


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    Title :

    Identifying and responding to customer needs at the Kennedy Space Center


    Contributors:


    Publication date :

    1993-07-01


    Type of media :

    Conference paper


    Type of material :

    No indication


    Language :

    English




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