Today we are in the midst of information and 'total quality' revolutions. At the NASA STI Program's Center for AeroSpace Information (CASI), we are focused on using continuous improvements techniques to enrich today's services and products and to ensure that tomorrow's technology supports the TQM-based improvement of future STI program products and services. The Continuous Improvements Program at CASI is the foundation for Total Quality Management in products and services. The focus is customer-driven; its goal, to identify processes and procedures that can be improved and new technologies that can be integrated with the processes to gain efficiencies, provide effectiveness, and promote customer satisfaction. This Program seeks to establish quality through an iterative defect prevention approach that is based on the incorporation of standards and measurements into the processing cycle.


    Access

    Access via TIB

    Check availability in my library


    Export, share and cite



    Title :

    Total quality management - It works for aerospace information services


    Contributors:

    Conference:

    AIAA, Aerospace Sciences Meeting and Exhibit ; 1993 ; Reno, NV, United States


    Publication date :

    1993-01-01


    Type of media :

    Conference paper


    Type of material :

    No indication


    Language :

    English




    Total quality management - It works for aerospace information services

    ERWIN, JAMES / EBERLINE, CARL / COLQUITT, WANDA | AIAA | 1993


    Aerospace Software Engineering Works

    Hamon, J. / North Atlantic Treaty Organization; Advisory Group for Aerospace Research and Development; Guidance and Control Panel | British Library Conference Proceedings | 1991



    Direct Implications of Total Quality Management Trends in the Aerospace Industry

    Burkhalter, B. B. / Sharpe, M. R. / Fisher, J. E. et al. | British Library Conference Proceedings | 1995


    Direct Implications of Total Quality Management Trends in the Aerospace Industry

    Burkhalter, B. B. / Sharpe, M. R. / Fisher, J. E. et al. | British Library Conference Proceedings | 1997