Ensuring good design of intermodal transportation facilities is critical for effective and satisfactory operation. Passenger use of the facilities is often hindered by inadequate space, a poor layout, or lack of signage. This project aims to improve the design of transportation facilities by first understanding how passengers use the facilities. A cognitive model was created for three common airport tasks: departing, transferring, and arriving at an airport. The model, which defines the physical and cognitive steps required for a passenger to complete each task, was validated using focus groups. Researchers then visited 10 airports to assess the ability of a passenger to complete the tasks using those exact steps at each facility. The results of the model, focus groups, and airport visits were used to develop a number of design guidelines addressing multiple aspects within a facility, including signage, facility layout, and user tasks and processes.


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    Title :

    Implications of System Usability on Intermodal Facility Design


    Contributors:

    Publication date :

    2010


    Size :

    56 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




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