This report presents the results of an evaluation of public use of the King County Department of Transportation's (Metro) bus station video monitors, known as Transit Watch (TradeName). This research was sponsored by the US Department of Transportation to assess customer satisfaction with the deployment of Intelligent Transportation Systems (ITS) products and services in selected metropolitan areas under the Federal Highway Administration's Metropolitan Model Deployment Initiative (MMDI) program. This report documents the results of a survey of a representative sample of transit riders at two Transit Centers in the Seattle, Washington metropolitan region. Telephone surveys were conducted between January and March 1999, resulting in a total of 505 completed questionnaires. This survey had four primary objectives: To characterize both the passengers who use the transit center and the Transit Watch (TradeName) users; To analyze the use of the monitors and to explore possible improvements to the monitor-based system and provide guidance in that planning; To assess the satisfaction, value and behavioral responses of transit riders based on use of Transit Watch (TradeName) and access to real-time bus status information; and To assess the potential influence of Transit Watch (TradeName) on ridership, particularly rider retention.


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    Title :

    Metropolitan Model Deployment Initiative: Seattle, Washington. Transit Watch (Tradename) - Bus Station Video Monitors: Customer Satisfaction Evaluation


    Contributors:
    S. R. Mehndiratta (author) / C. Cluett (author) / M. Kemp (author) / J. Lappin (author)

    Publication date :

    2000


    Size :

    42 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English





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