Workload has long been associated with human performance in aviation. High workload is typically viewed as a system design problem. The aim of this work was to find observable behaviors that guard cognitive resource margins; thus, improve handling of perturbations that arise. Twelve commercial airline flight crews participated in an experiment at NASA Langley Research Center. We explored workload data (NASA Task Load Index) self-reported after completing flight simulation scenarios to see how different individuals, using the same technologies, cope with challenging situations. A trained observer from the same airline as the study participants assessed performance. We differentiated a lower workload crew from a higher workload crew and analyzed their workload and performance. Results indicate that the workload may be a component of pilots’ resilient performance. Initial strategies that reduced workload were classified and these types of behaviors, if implemented correctly, might assist pilots in maintaining functional workload resource margins.


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    Title :

    Examining the Relationship Between Workload and Resilient Performance in Airline Flight Crews


    Contributors:
    M. Stewart (author) / K. Ballard (author) / C. Stephens (author) / L. Prinzel (author) / J. Holbrook (author) / T. Fettrow (author) / D. Kiggins (author)

    Publication date :

    2023


    Size :

    14 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




    Examining the Relationship Between Workload and Resilient Performance in Airline Flight Crews

    Michael Stewart / Kathryn Ballard / Chad Stephens et al. | NTRS


    Examining the relationship between workload and resilient performance in airline flight crews

    Stewart, Michael / Ballard, Kathryn M. / Stephens, Chad L. et al. | TIBKAT | 2023

    Free access



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