The management case study describes the turnaround of a major public sector organization, the Commonwealth of Pennsylvania's Department of Transportation, or PennDOT. Over the past seven years PennDOT has been thoroughly transformed into a professionalized, service-oriented, high-performance transportation agency. Notorious ten years ago as a highly politicized agency that was unable to come to grips with the state's severe transportation problems, PennDOT now ranks as the best managed agency of Pennsylvania state government and is a leader nationally among departments of transportation.


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    Title :

    Revitalization of PennDOT: A Case Study in Effective Public Management


    Contributors:

    Publication date :

    1986


    Size :

    124 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




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