Knowing the high and low peaks in comfort during a flight could be useful in prioritizing aircraft interior improvements.

    OBJECTIVE:

    The first objective of this study was to identify whether there are differences in comfort experiences during different phases of a flight. The second objective of this study was to identify similarities between recalled and real time reported comfort experiences.

    METHODS:

    149 participants were asked to rate the comfort in the different phases of their last flight on a scale from 1–10. Additionally, a combination of a self-reporting design probe and generative interview was used to investigate the appraisal patterns of emotions in nine passengers.

    RESULTS:

    The 149 subjects reported the highest comfort after take-off and arriving at the destination, the lowest while stowing the luggage and during the cruise flight. The qualitative long haul inflight study showed after take-off and while arriving at the destination the most positive emotions and during the cruise flight there is a negative experience phase.

    CONCLUSIONS:

    Suggestions are given to improve the cruise flight phase, by for example stimulation of movement or better service.


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    Title :

    The high and low comfort peaks in passengers’ flight


    Additional title:

    The high and low comfort peaks in passengers’ flight


    Contributors:

    Published in:

    Work ; 58 , 4 ; 579-584


    Publication date :

    2017-12-13


    Size :

    6 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English




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