This study investigates the role of robot bowing in trust repair, focusing on how human-like movement impacts trust in human-robot interaction. We manipulated the movement quality across four conditions: human-like, constant-speed, abrupt, and no-movement. Specifically for the human-like movement, we analyzed the Japanese hospitality (called “omotenashi”) gesture, which expresses attentiveness and respect to others and was translated into robot bowing movement. The experimental results indicated that human-like movement did not significantly affect trust repair, while constant-speed and abrupt movements showed improvements in subjective trust. The study highlighted the need for movement designs with considerations of the robot's appearance to facilitate effective trust repair.
Effects of Robot Bowing during Apology on Trust Repair
2025-03-04
2366547 byte
Conference paper
Electronic Resource
English
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