Systems and methods are provided for initiating a telematics call in response to a collision involving a vehicle, including: receiving sensor data from a plurality of vehicle sensors; determining severity of the collision based on sensor data; and if the severity of the collision is above a determined threshold, initiating a telematics call to a live operator for assistance, but if the severity of the collision is not above the determined threshold, initiating the telematics call to an automated attendant for assistance.
AUTOMATED OPERATOR INTERFACE
2021-06-24
Patent
Electronic Resource
English