There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.
Personalized customer service for ridehail vehicle passengers
2025-01-14
Patent
Electronic Resource
English
IPC: | G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / G05D SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES , Systeme zum Steuern oder Regeln nichtelektrischer veränderlicher Größen / G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS |
PERSONALIZED CUSTOMER SERVICE FOR RIDEHAIL VEHICLE PASSENGERS
European Patent Office | 2024
|Personalized customer service for ridehail vehicle passengers
European Patent Office | 2024
|Vehicle personalized control system and method based on states of passengers in vehicle
European Patent Office | 2022
|Taylor & Francis Verlag | 2016
|Reaction of passengers to public service vehicle ride
NTRS | 1975
|