An approach for improving performing customer related services for passengers during a trip is disclosed. Customer related services can include delivering meals and beverages to passengers. The approach leverages the use of an overhead robotic system that can identify appropriate movement path in the air (i.e., above passenger's head) so that other passengers are not disturbed by the service to the target passenger. Furthermore, the approach can calculate the current engagement level (i.e., request queue status) of the overhead robotic system and optimize the movement path of the robotic system to provide services to passengers in the shortest possible time. The approach can also perform other functions, such as, medical assistance to assist passengers during the trip.


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    Title :

    Providing automated assistance to passengers during a trip


    Contributors:

    Publication date :

    2024-11-12


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    English


    Classification :

    IPC:    G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS , Rechnersysteme, basierend auf spezifischen Rechenmodellen / B25J Manipulatoren , MANIPULATORS / B64D Ausrüstung für Flugzeuge , EQUIPMENT FOR FITTING IN OR TO AIRCRAFT / G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES



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