The disclosed technology provides solutions for improving work ticketing triage and in particular, for improving the triage of work orders for detected failure events (or predicted failure events) for a fleet of vehicles, such as a fleet of autonomous vehicles (AVs). In some aspects, a process of the disclosed technology can include steps for receiving field data, processing the field data to identify two or more potential failure events associated with at least one AV from among one or more AVs, and automatically generating a work order for each of the two or more potential failure events. In some aspects, the process can further include steps for calculating a dynamic priority number for each of the two or more potential failure events and sorting the work orders based on the dynamic priority. Systems and machine-readable media are also provided.
Automated work ticketing and triage
2024-08-06
Patent
Electronic Resource
English
IPC: | G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B60W CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION , Gemeinsame Steuerung oder Regelung von Fahrzeug-Unteraggregaten verschiedenen Typs oder verschiedener Funktion / G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS , Rechnersysteme, basierend auf spezifischen Rechenmodellen / G07C TIME OR ATTENDANCE REGISTERS , Zeit- oder Anwesenheitskontrollgeräte |
Online Contents | 1997
Springer Verlag | 2017
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