According to the present invention, provided is a store management system using a chatbot informing a location of a shelf on which the product requested by a customer in the store by voice, and allowing customers to quickly and easily find products the customers want, while also allowing the visually impaired to use the system conveniently. A feature of the present invention is to include: a location information providing member (300) arranged to be distributed in a store, and provided for each display stand (100) on which products are displayed to provide location information on the display stand (100); a product information providing member (400) providing product information on products displayed in a state provided on the display stand (100); a location checking member (500) moving along a movement path formed between the display stands (100) and recognizing the location information providing member (300) in a state in which the product is accommodated in a cart (200) to check the location information; a product name input member (600) through which a customer receives a product name; an information output member (700) outputting product information to a customer; and a chatbot (900) outputting a direction from the location of the cart (200) corresponding to location information checked by the location checking member (500) to the display stand (100) on which the requested product is displayed when the product name is input through the product name input member (600), and outputting the product information through the information output member (700) when the product information checking member (800) checks the product information on the product information providing member (400).

    본 발명은 매장에서 고객이 요청하는 상품이 진열된 진열대의 위치를 음성으로 안내받을 수 있어서, 고객이 자신이 원하는 상품을 쉽고 빠르게 찾을 수 있으면서 시각장애인들도 편리하게 이용할 수 있는 있 챗봇을 이용한 매장 관리 시스템에 관한 것이다. 본 발명의 특징은, 매장에서 분산되게 배치되고 상품이 진열되는 진열대(100)마다 구비된 상태로 진열대(100)에 대한 위치정보를 제공하는 위치정보제공부재(300)와, 진열대(100)에 구비된 상태로 진열된 상품에 대한 상품정보를 제공하는 상품정보제공부재(400)와, 진열대(100)들의 사이에 형성되는 이동통로를 따라 이동하며 상품이 수용되는 카트(200)에 구비된 상태로 위치정보제공부재(300)를 인식하여 위치정보를 확인하는 위치확인부재(500)와, 고객이 상품명칭을 입력받는 상품명칭입력부재(600)와, 고객에게 상품정보를 출력하는 정보출력부재(700)와, 상품명칭입력부재(600)를 통해 상품명칭이 입력되면 위치확인부재(500)에서 확인된 위치정보에 해당하는 카트(200)의 위치에서 요청한 상품이 진열된 진열대(100)까지의 방향을 정보출력부재(700)로 출력시키며, 상품정보확인부재(800)에서 상품정보제공부재(400)에 대한 상품정보를 확인하면 정보출력부재(700)를 통해 상품정보를 출력시키는 챗봇(900)을 포함한다.


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    Title :

    Store Management System Using Chatbot


    Additional title:

    챗봇을 이용한 매장 관리 시스템


    Contributors:
    RYU DOSANG (author) / MOON MI KYEONG (author)

    Publication date :

    2021-08-11


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Korean


    Classification :

    IPC:    G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B62B Von Hand bewegte Fahrzeuge, z.B. Handkarren oder Kinderwagen , HAND-PROPELLED VEHICLES, e.g. HAND CARTS OR PERAMBULATORS / G01C Messen von Entfernungen, Höhen, Neigungen oder Richtungen , MEASURING DISTANCES, LEVELS OR BEARINGS



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