To provide an automatic guide system for departure time capable of automatically guiding, by voice, departure time of a train in response to an inquiry by telephone.SOLUTION: An automatic guide system for departure time includes a customer service device and a conversation support device, and transmits, by voice via a telephone, departure time of a train departing a station specified by a user. The automatic guide system includes: a database with a function of retaining operation plan information of a specified line section and service status information of the train; and a guidance text creation device including a function of managing data within the database and a function of creating a guidance text responding to the user. When a predetermined condition is not satisfied, the guidance text creation device creates a guide text notifying of the departure time of the train departing the specified station next. Meanwhile, when the predetermined condition is satisfied, the guidance text creation device creates a guide text notifying of the train departing the specified station next and the departure time of the train departing next. The customer correspondence device transmits, by voice in coordination with the conversation support device, the guidance text created by the guidance text creation device.SELECTED DRAWING: Figure 1

    【課題】電話による問い合わせに対して自動で音声により列車の発車時刻を案内することができる発車時刻自動案内システムを提供する。【解決手段】顧客対応装置と会話支援装置とを備え、利用客により指定された駅を発車する列車の発車時刻を電話へ音声で伝える発車時刻自動案内システムにおいて、所定の線区の運転計画情報および列車の運行状況情報を保持する機能を有するデータベースと、データベース内のデータを管理する機能および利用客へ返答する案内文を作成する機能を有する案内文作成装置とを備え、案内文作成装置は、所定の条件を満たさない場合には指定された駅を次に発車する列車の発車時刻を知らせる案内文を作成し、所定の条件を満す場合には指定された駅を次に発車する列車およびその次に発車する列車の発車時刻を知らせる案内文を作成し、顧客対応装置は案内文作成装置が作成した案内文を会話支援装置と連携して音声で伝えるようにした。【選択図】図1


    Access

    Download


    Export, share and cite



    Title :

    AUTOMATIC GUIDE SYSTEM FOR DEPARTURE TIME


    Additional title:

    発車時刻自動案内システム


    Contributors:

    Publication date :

    2024-08-09


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    B61L Leiten des Eisenbahnverkehrs , GUIDING RAILWAY TRAFFIC



    DEPARTURE GUIDE SYSTEM, AND DEPARTURE GUIDE PROGRAM

    SUZUKI YUSUKE / YAMAMURA YOICHI | European Patent Office | 2020

    Free access

    DEPARTURE GUIDE DISPLAY DEVICE

    TAKEDA KOJI / HARADA TETSUYA | European Patent Office | 2021

    Free access

    TRAIN DEPARTURE STRATEGY IN AUTOMATIC DRIVING SYSTEM

    WAIT KEITH WESLEY | European Patent Office | 2024

    Free access

    Train departure strategy in automatic driving system

    WAIT KEITH WESLEY | European Patent Office | 2024

    Free access

    STATION DEPARTURE TIME CONFIRMATION SYSTEM

    YUMIKURA KAZUYA / MURAKAMI HIDETO / OKADA KOYONARI | European Patent Office | 2017

    Free access