To improve the convenience for a station staff.SOLUTION: At least one of a plurality of portable terminal devices used by station staffs at a plurality of stations transmits assist information to a station service assisting server based on the reception of input of the assist information required for assisting a passenger. The station service assisting server simultaneously transmits operation information showing the content of the assisting operation corresponding to the assist information to the plurality of portable terminal devices based on the reception of the assist information. At least one of the plurality of portable terminal devices transmits approval information for approving the assist operation to the station service assisting server based on the reception of input of the approval information. The station service assisting server simultaneously transmits completion information showing that the assist operation has been already allocated to the other portable terminal device based on the reception of the approval information and transmits allocation information for allocating the assist operation to a specific portable terminal device based on the lapse of a predetermined time without receiving the approval information.SELECTED DRAWING: Figure 5

    【課題】駅務員の利便性を向上する。【解決手段】複数の駅の駅務員によって使用される複数の携帯端末装置のうちの少なくとも1つは、旅客の介助に必要な介助情報の入力を受け付けたのに基づいて、駅務補助サーバに前記介助情報を送信し、前記駅務補助サーバは、前記介助情報を受信したのに基づいて、前記複数の携帯端末装置に対して、前記介助情報に対応した介助作業の内容を示す作業情報を一斉送信し、前記複数の携帯端末装置のうちの少なくとも1つは、前記介助作業を承諾する承諾情報の入力を受け付けたのに基づいて、前記駅務補助サーバに前記承諾情報を送信し、前記駅務補助サーバは、前記承諾情報を受信したのに基づいて、他の携帯端末装置に対して、前記介助作業が割り当て済みであることを示す完了情報を一斉送信し、前記承諾情報を受信することなく所定時間が経過したのに基づいて、特定の携帯端末装置に対して前記介助作業を割り当てる割当情報を送信する。【選択図】 図5


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    Title :

    STATION SERVICE ASSISTING SYSTEM, STATION SERVICE ASSISTING SERVER, AND PORTABLE TERMINAL DEVICE


    Additional title:

    駅務補助システム、駅務補助サーバ、及び、携帯端末装置


    Contributors:

    Publication date :

    2021-09-13


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    B61L Leiten des Eisenbahnverkehrs , GUIDING RAILWAY TRAFFIC / G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES



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