To provide a work instruction device and a work instruction method for not causing price negotiation with a customer as much as possible and presenting necessary work to an operator when a monitored object is failed.SOLUTION: In a work support system 1, a work instruction device 20 that instructs work for a failure occurred in a monitored object, is configured to perform the processing of: setting priority for each work in a work list created for the failure based on contract information indicating contents of a maintenance contract concluded for the monitored object (elevator 11) and determining a sequential order to perform each work based on the priority; and outputting the work list reflecting the sequential order.SELECTED DRAWING: Figure 1

    【課題】監視対象に故障が発生した場合に、顧客との価格交渉を極力発生させず、且つ必要な作業を作業員に提示する作業指示装置及び作業指示方法を提供する。【解決手段】作業支援システム1において、監視対象に発生した故障に対する作業を指示する作業指示装置20は、監視対象(昇降機11)に対して結ばれている保守契約の内容を示す契約情報を基に、その故障に対して作成された作業一覧内の各作業に優先度を設定し、優先度に基づいて各作業を実施すべき順序を決定する処理と、順序が反映された作業一覧を出力する処理を行う。【選択図】図1


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    Title :

    WORK INSTRUCTION DEVICE AND WORK INSTRUCTION METHOD


    Additional title:

    作業指示装置及び作業指示方法


    Contributors:

    Publication date :

    2021-03-01


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B66B Aufzüge , ELEVATORS / G05B Steuer- oder Regelsysteme allgemein , CONTROL OR REGULATING SYSTEMS IN GENERAL



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