To provide an inquiry reception system capable of coping with a plurality of inquiries about a device even when the plurality of inquiries are received.SOLUTION: An inquiry reception system 1 includes a terminal 2 input with at least regional information, state information of elevators, and trend information of a technical person that is connected to a public network. The terminal 2 including a power receiving terminal 20 and an IVR server 21, specifies an elevator to be an inquiry object and a location of the elevator on the basis of information from an information terminal 4, connects the information terminal 4 and the power receiving terminal 20 to each other communicatively when the specified location of an elevator does not correspond to the region included in the input regional information, and connects the information terminal 4 and the IVR server 21 to each other communicatively when the specified location of an elevator corresponds to the region included in the input regional information so as to transmit a response message to the information terminal 4 from the IVR server 21.SELECTED DRAWING: Figure 1

    【課題】機器に関する複数の問い合わせが入ってもこの問い合わせに対応することのできる問い合わせ受付システムを提供する。【解決手段】問い合わせ受付システム1は、少なくとも地域情報、エレベータの状況情報、及び技術員の動向情報が入力され、且つ公衆網に接続されている端末2を備える。端末2は、受電端末20と、IVRサーバー21と、を備え、情報端末4からの情報に基づいて、問い合わせ対象のエレベータ及び該エレベータの所在を特定し、特定されたエレベータの所在が、入力された地域情報に含まれる地域に該当しないときに、情報端末4と受電端末20とを通信可能に接続し、特定されたエレベータの所在が、入力された地域情報に含まれる地域に該当したときに、情報端末4とIVRサーバー21とを通信可能に接続し、応答メッセージをIVRサーバー21から情報端末4に送信する。【選択図】図1


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    Title :

    INQUIRY RECEPTION SYSTEM


    Additional title:

    問い合わせ受付システム


    Contributors:

    Publication date :

    2019-01-31


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    B66B Aufzüge , ELEVATORS / H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr



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