PROBLEM TO BE SOLVED: To provide a call reception system in which information on a lifting device on which a request or inquiry has been received is appropriately transmitted to a transmission destination.SOLUTION: A call reception system 1 comprises: a voice recognition unit 40 that is connected to a public channel and creates call content data obtained by converting call voice between two stations to a sentence; a notification information creation unit 61 that makes a display mode of a specific keyword included in the call content data differ from a display mode of other characters; a first storage unit 50 for storing a plurality of pieces of information on transmission destinations; and a notification unit 60 that on the basis of the call content data, extracts information on a transmission destination from the first storage unit 50 and, on the basis of the extracted information on the transmission destination, transmits call content data including the specific keyword whose display mode is made to be different.SELECTED DRAWING: Figure 1
【課題】依頼や問い合わせがあった昇降装置に関する情報が適正に送信先に伝わる受電システムを提供する。【解決手段】受電システム1は、公衆回線に接続され、且つ二局間の通話音声を文章化した通話内容データを作成する音声認識部40と、通話内容データの中に含まれる特定のキーワードの表示態様を他の文字の表示態様と異ならせる通知情報作成部61と、送信先の情報を複数記憶する第一記憶部50と、通話内容データを基に第一記憶部50から送信先の情報を抽出し、特定のキーワードの表示態様を異ならせた通話内容データを、抽出した送信先の情報に基づいて送信する通知部60と、を備える。【選択図】図1
CALL RECEPTION SYSTEM
受電システム
2018-09-20
Patent
Electronic Resource
Japanese
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