PROBLEM TO BE SOLVED: To appropriately deal with a situation when receiving a telephone of an emergency call from a passenger in a car by putting the call through to an operator who can cope with a language of the passenger.SOLUTION: An emergency call system for an elevator includes an elevator data part 4 adding elevator data as language estimation data when an emergency call is transmitted to a monitoring center 8 from a passenger in a car 3, a language estimation device 13 receiving the emergency call and estimating a language of the passenger based on the language estimation data, a multilingual generalization device 11 searching an operator who can cope with the language estimated by the language estimation device 13, and a line control device 12 preferentially connecting a telephone line of the emergency call to a telephone set operated by the operator who is searched by the multilingual generalization device 11.SELECTED DRAWING: Figure 1

    【課題】乗りかご内の乗客から非常呼びの電話を受け付けたときに、その乗客の言語に対応できるオペレータに繋げて適切に対応する。【解決手段】一実施形態に係るエレベータの非常通話システムは、乗りかご3内の乗客から監視センタ8へ非常呼び電話が発信された際に、言語推定データとして物件データを付加する物件データ部4と、非常呼び電話を受け付け、言語推定データに基づいて乗客の言語を推定する言語推定装置13と、言語推定装置13によって推定された言語に対応可能なオペレータを検索する多言語統括装置11と、多言語統括装置11によって検索されたオペレータが操作する電話機に非常呼び電話の回線を優先的に接続する回線制御装置12とを備える。【選択図】 図1


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    Title :

    EMERGENCY CALL SYSTEM FOR ELEVATOR


    Additional title:

    エレベータの非常通話システム


    Contributors:
    NAWA MAKOTO (author)

    Publication date :

    2018-06-21


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    B66B Aufzüge , ELEVATORS



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