PROBLEM TO BE SOLVED: To provide a help desk system capable of promptly responding to an inquiry from a maintenance staff at a site regardless of at night and on holidays.SOLUTION: With a help desk system according to one embodiment, a monitoring center includes: a storage unit 52 (a help desk table 52b) for storing various help desk information that collects questions and answers related to an elevator of each object; an object specification unit 51a for specifying an object that is an inquiry subject of a maintenance staff; an answer preparation unit 51c for extracting help desk information on the relevant object in the storage unit 52 in response to the inquiry of the maintenance staff to prepare answer information using help desk information after extraction; and an answer provision unit 51d for providing the maintenance staff with the answer information.SELECTED DRAWING: Figure 5

    【課題】夜間休日を問わず、保守員の現場からの問い合わせに即時に対応することのできるヘルプデスクシステムを提供する。【解決手段】一実施形態に係るヘルプデスクシステムにおいて、監視センタは、各物件の昇降機に関する質問と回答を集めた各種ヘルプデスク情報を記憶した記憶部52(ヘルプデスクテーブル52b)と、保守員が問合せ対象としている物件を特定する物件特定部51aと、保守員の問い合わせに関し、記憶部52の中から当該物件に関するヘルプデスク情報を抽出し、その抽出後のヘルプデスク情報を用いて回答情報を作成する回答作成部51cと、この回答情報を保守員に提供する回答提供部51dとを備える。【選択図】図5


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    Title :

    HELP DESK SYSTEM


    Additional title:

    ヘルプデスクシステム


    Contributors:

    Publication date :

    2017-09-14


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B66B Aufzüge , ELEVATORS



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