The application concerns re-routing a bag 101 in a baggage sorting system, such as redirecting an airline passenger’s 102 luggage. Customer information associated with a bag and a customer request 107 to re-route the bag are received, the request including a final destination and unique identifier. The bag is scanned 111 and identified based on the customer information, e.g. by an optical scanner. A baggage sortation system then re-routes the bag from a first destination to a further destination, e.g. redirecting to collection point 113 rather than baggage carousel 105. A delivery request is transmitted to a courier requesting the bag be delivered from the further destination to the final destination, e.g. from the collection point to the customer’s hotel. Customer information may be associated with the bag during check-in, and may include a passenger name record or licence plate number. The system may include a flight tracker or baggage tracker service. A delivery service confirmation request may be sent to the courier, and a unique service availability identifier may be received in response. The customer may be notified that their bag has been delivered.
Baggage delivery system and method
2019-11-27
Patent
Electronic Resource
English
IPC: | G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B64F GROUND OR AIRCRAFT-CARRIER-DECK INSTALLATIONS SPECIALLY ADAPTED FOR USE IN CONNECTION WITH AIRCRAFT , Boden- oder Flugzeugträgerdeckeinrichtungen besonders ausgebildet für die Verwendung in Verbindung mit Luftfahrzeugen |