A vehicle-repair support system (1) is provided. In one embodiment, in order to ask questions about and diagnose a vehicle (9) to be repaired, a question page that a technician uses to ask said questions and a diagnosis page for diagnosing the vehicle (9) are provided by a server (2) to a communication terminal (4) over the Internet (5). On the basis of the results of said questions and diagnosis, information on similar cases, i.e. cases with symptoms similar to those of the vehicle (9) to be repaired, is searched for and sent to the communication terminal (4). The technician performs repairs while referring to the information on similar cases sent from the server (2) to the communication terminal (4), making it possible for the technician to repair the vehicle (9) appropriately with the burden on the technician reduced.
VEHICLE-REPAIR SUPPORT SYSTEM, SERVER, AND COMPUTER PROGRAM
SYSTEM ZUR UNTERSTÜTZUNG EINER FAHRZEUGREPARATUR, SERVER UND COMPUTERPROGRAMM
SYSTÈME D'AIDE À LA RÉPARATION DE VÉHICULE, SERVEUR ET PROGRAMME INFORMATIQUE
2016-09-07
Patent
Electronic Resource
English
IPC: | G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B60S SERVICING, CLEANING, REPAIRING, SUPPORTING, LIFTING, OR MANOEUVRING OF VEHICLES, NOT OTHERWISE PROVIDED FOR , Warten, Reinigen, Instandsetzen, Unterstützen, Anheben oder Rangieren von Fahrzeugen, soweit nicht anderweitig vorgesehen |
VEHICLE SUPPORT SERVER, VEHICLE SUPPORT SERVER PROCESSING METHOD, AND PROGRAM
European Patent Office | 2023
|European Patent Office | 2015
|