The invention discloses an elevator fault processing method, device and system, electronic equipment and a storage medium, and the method comprises the steps: obtaining fault information uploaded by an elevator, determining a fault type matched with the fault information, generating a fault processing flow chart according to the fault type and the fault information, and sending the fault processing flow chart to a client, the client side is used for displaying the fault processing flow chart to the maintenance personnel, the fault processing flow chart is automatically generated and sent to the maintenance personnel when the elevator fault occurs, and on one hand, the maintenance personnel can process the elevator fault according to the fault processing flow chart displayed by the client side; on the one hand, maintenance personnel do not need to inquire a fault manual on site or remotely request technical experts to assist in handling elevator faults, the fault handling efficiency is improved, the fault handling time is shortened, use of the elevator can be rapidly recovered, and on the other hand, the maintenance personnel are better assisted in handling the elevator faults through the fault handling flow chart and the graphical fault handling flow.

    本发明公开了一种电梯故障处理方法、装置、系统、电子设备和存储介质,包括:获取电梯上传的故障信息,确定与故障信息匹配的故障类型,根据故障类型和故障信息生成故障处理流程图,将故障处理流程图发送到客户端,客户端用于向维保人员展示故障处理流程图,实现了发生电梯故障时自动生成故障处理流程图发送到维保人员,一方面,维保人员可以根据客户端所展示的故障处理流程图处理电梯故障,无需维保人员现场查询故障手册或远程请求技术专家协助处理电梯故障,提高了故障处理效率,缩短了故障处理时间,能够快速恢复电梯使用,另一方面,通过故障处理流程图,图形化故障处理流程,更好辅助维保人员对电梯故障进行处理。


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    Title :

    Elevator fault processing method, device and system, electronic equipment and storage medium


    Additional title:

    电梯故障处理方法、装置、系统、电子设备和存储介质


    Contributors:
    HUANG DONG (author) / LUO XINGDONG (author) / LI LIANG (author) / ZHANG YONGSHENG (author) / ZHANG FEI (author) / FENG CHAOYONG (author)

    Publication date :

    2023-12-05


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Chinese


    Classification :

    IPC:    B66B Aufzüge , ELEVATORS



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