The elevator remote assistance debugging method comprises the steps that S1, remote assistance is applied through a mobile phone APP, and experts are distributed after a system specially-assigned person audits the remote assistance; s2, the mobile phone APP establishes communication connection with the elevator mainboard and establishes a communication link with the server; s3, establishing a communication link between the expert seat client and the server; s4, an instruction is issued to read the mainboard number and the elevator state data; s5, it is judged that the elevator mainboard number is consistent with the equipment during application; s6, pre-judging a problem point by an expert according to the state data, and creating a remote debugging instruction; s7, the remote debugging instruction is issued to the mobile phone APP, and the mobile phone APP packages and issues the remote debugging instruction to the mainboard; s8, the mainboard analyzes and executes the task, and elevator state data is returned to the expert seat end; s9, an expert executes the steps S6-S8 according to the elevator state until the problem is eliminated; and S10, disconnecting all communication connections. Through remote debugging of the expert seat, the elevator fault can be quickly eliminated, and the problem processing efficiency is improved.

    本发明公开的一种电梯远程协助调试方法,包括:S1通过手机APP申请远程协助,系统专人审核后分配专家;S2手机APP与电梯主板建立通讯连接和与服务器建立通讯链路;S3专家坐席客户端与服务器建立通讯链路;S4下发指令读取主板编号和电梯状态数据;S5判断电梯主板编号与申请时的设备一致;S6专家根据状态数据预判问题点,创建远程调试指令;S7远程调试指令下发到手机APP,手机APP打包并下发给主板;S8主板解析并执行任务,将电梯状态数据返回专家坐席端;S9专家根据电梯状态执行上述S6‑S8步骤,直至问题排除;S10断开所有的通讯连接。本发明通过专家坐席的远程调试,可快速排除电梯故障,提升问题处理效率。


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    Title :

    Remote assistant debugging method for elevator


    Additional title:

    一种电梯远程协助调试方法


    Contributors:
    NI DONG (author) / YANG YAJUN (author) / ZHANG JIANSHUN (author)

    Publication date :

    2023-06-23


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Chinese


    Classification :

    IPC:    B66B Aufzüge , ELEVATORS / H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION , Übertragung digitaler Information, z.B. Telegrafieverkehr / H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr



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