An embodiment of the invention provides a detour event identification method and device. The detour event identification method comprises the following steps of: detecting that a navigation route of a first client is changed at a first moment and a change type is a target change type, and acquiring a sound recording file of the first client, wherein the sound recording file comprises sound recording of the first client within a preset time period before the first moment; performing voice recognition on the voice information in the sound recording file; if the identification result comprises preset keywords, determining that a detour event does not exist; and if the identification result does not include the preset keywords and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists. Therefore, a server intervenes the detour event as soon as possible and takes corresponding treatment measures on the detour event in time, thereby preventing passengers from appealing the detour event in the later period, and improving the service quality of online car-hailing and the user experience.
本发明实施例提供了一种绕路事件识别方法及装置。所述方法包括:检测到第一客户端的导航路线在第一时刻发生变更,且变更类型为目标变更类型,获取所述第一客户端的录音文件;其中,所述录音文件包括所述第一客户端在所述第一时刻之前的预设时间段内的录音;对所述录音文件中的语音信息进行语音识别;若识别结果中包括预设关键词,则确定不存在绕路事件;若识别结果中不包括预设关键词,且所述第一客户端的行驶里程满足里程要求,则确定存在绕路事件,使得服务器及早干预绕路事件,及时对绕路事件采取相应处理措施,避免后期由乘客申诉绕路事件,提升网约车的服务质量以及用户使用体验。
Detour event identification method and device
绕路事件识别方法及装置
2021-06-08
Patent
Electronic Resource
Chinese
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