The purpose of this paper is to investigate the influences of total quality management (TQM) and supply chain integration (SCI) practices on firm performance (FP) of container shipping industry in Singapore.

    Design/methodology/approach

    A survey was conducted with 159 container shipping companies in Singapore to examine the interrelationships between SCI and TQM practices and FP. A stepwise multiple regression analysis using SPSS version 14.0 was performed on the data.

    Findings

    Statistical results suggest that both TQM and SCI practices have positive effects on service quality and FP but at different extents, while TQM also contributes positively to SCI.

    Research limitations/implications

    The small sample is the main limitation. The findings bear important implications for further research as understanding these dimensions can help to position key changes and industry improvement that will increase revenue and reduce cost to the container shipping companies in Singapore.

    Practical implications

    This research provides guidelines for shipping managers on how to implement the SCI and TQM practices appropriately to boost their FP to the fullest extent.

    Social implications

    This study has unique implications for social sustainability especially the container shipping industry, which is hard pressed to combat the challenges within the logistics/transportation sector.

    Originality/value

    This is perhaps the first study that examines the influence of SCI and TQM practices on the performance of container shipping firms that helps them see beyond the silo mentality and focus on greater value addition in FP.


    Access

    Check access

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    The impact of total quality management and supply chain integration on firm performance of container shipping companies in Singapore


    Additional title:

    Container shipping companies in Singapore


    Contributors:
    Thai, Vinh (author) / Jie, Ferry (author)

    Published in:

    Publication date :

    2018-06-11


    Size :

    22 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English




    Scenario analysis for supply chain integration in container shipping

    Lam, Jasmine Siu Lee / van de Voorde, Eddy | Taylor & Francis Verlag | 2011



    Green shipping management capability and firm performance in the container shipping industry

    Lirn, Taih-Cherng / Lin, Hsiao-Wen / Shang, Kuo-Chung | Taylor & Francis Verlag | 2014



    Unveiling Supply Chain Integration and its Value in Container Shipping

    Lam, J.S.L. / Meersman, H. / van de Voorde, E. | British Library Online Contents | 2012