Abstract The conceptual and methodological bases of evaluating public transportation services are examined. Multiple measures of transit performance, including efficiency and effectiveness measures, service area characteristics and planning and design criteria, are proposed and tested against data gathered from 56 American transit agencies. The analysis supports a multidimensional conceptualization of performance that looks comprehensively at the entire span of evaluation including the context, process and outcome of the evaluation. The analysis also shows that in addition to achieving efficiency and effectiveness, transit performance could also lead to improvement in data utilization, and agency capabilities and public image. Furthermore, the outcome of performance analysis is more significantly affected by the use of standards and techniques, service area criteria and planning and design criteria, which contributed 85% of the explained variance. Operating criteria which have dominated current data collection efforts contributed 9.2%. It is recommended that service performance evaluation research be redirected toward the development of a multidimensional methodology that incorporates service design and toward the development of a multidimensional methodology that incorporates service design and area factors that influence the productivity and demand for transit.


    Access

    Check access

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    A multidimensional methodology for evaluating public transportation services


    Contributors:


    Publication date :

    1993-02-09


    Size :

    11 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English




    Evaluating Rural Public Transportation

    D. J. McKelvey | NTIS | 1977


    Evaluating public bus transportation services in Ho Chi Minh city, Vietnam

    Thi Phuong Linh Le / Minh Sanh Ho | DOAJ | 2016

    Free access

    Evaluating public bus transportation services in Ho Chi Minh city, Vietnam

    Thi Phuong Linh Le / Minh Sanh Ho | DOAJ | 2016

    Free access

    Optimization Criteria for Public Transportation Services

    Lewandowski, S. / International Federation of Automatic Control | British Library Conference Proceedings | 2001