Highlights ► Longer planning time using room based compared to Internet-based video conferencing technology. ► Internet-based VC lead to more ad hoc meetings with external business partners. ► Users of both VC devices are satisfied with the technology as communication form. ► Users of room based VC and frequent travellers are the most positive of replacing travel with VC.

    Abstract In this paper we explore how the use of new videoconference technologies (VCs) is affecting the communication and travel patterns of Norwegian business professionals. Based on a survey of 1411 business travellers, room-based videoconferencing systems are compared with Internet-based VC systems. The results indicate that not only do these systems have different types of user, the ways they are used are significantly different. Although conferences of different cost and quality can be arranged with either system, there are no significant differences in how the systems are evaluated as forms of communication by their users. The paper shows that the user of a room-based VC system is more interested in VC as a tool substituting for business trips than is the user of an Internet-based system. Altogether, the findings suggest that these two VC technologies have affordances that invite different uses and communication patterns.


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    Title :

    Business meetings: do new videoconferencing technologies change communication patterns?


    Contributors:

    Published in:

    Publication date :

    2012-01-01


    Size :

    8 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English






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