AbstractThe paper investigates the effects of relationship orientation in the logistics service provider–client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.
Logistics service provider–client relationships
Transportation Research Part E: Logistics and Transportation Review ; 41 , 3 ; 179-200
2004-05-20
22 pages
Article (Journal)
Electronic Resource
English
Logistics service provider#8211client relationships
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