Highlights Port service chain is introduced to account for quality-of-service relationships. Port service chain methodology is presented to evaluate port performance. Port services can include cargo, vessel and vehicle services. Rigorously shown that a cooperative port service chain is more effective.

    Abstract This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that accounts for the quality-of-service relationships among the services. If such relationships are ignored, the resource allocations by the port’s service providers to improve the quality of their port services will either over- or underestimate the amount of resources needed. A cooperative port service chain will always (under certain conditions) be more effective than a non-cooperative port service chain.


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    Title :

    Port service chains and port performance evaluation


    Contributors:


    Publication date :

    2014-05-07


    Size :

    12 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English




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