Abstract Ridehailing quickly proliferated by geography and socioeconomic status following the 2012 introduction of UberX and Lyft, but did that proliferation extend to higher-priced, nonstandard-vehicle trips? What explains nonstandard ridehail use, who uses it, and where are they going? RideAustin trip-level data, land-use codes, ACS block groups, and parking data are analyzed using GIS and statistical software to find out. Results imply the nonstandard-vehicle, RideAustin traveler varied from the standard-vehicle traveler in several important socioeconomic ways, including access to a car, household income, race/ethnicity, age, education, and neighborhood trips per capita. About 47% of nonstandard-vehicle trips were made in neighborhoods with the highest carless household rate, and 40% of those were made in SUVs. Better tips and higher star ratings imply standard-vehicle passengers had a higher level of satisfaction compared to nonstandard-vehicle passengers. Policy recommendations are made to incentivize carpooling in these extra-capacity vehicles through subsidies.
Nonstandard ridehail use in Austin
2020-05-16
Article (Journal)
Electronic Resource
English
PERSONALIZED CUSTOMER SERVICE FOR RIDEHAIL VEHICLE PASSENGERS
European Patent Office | 2024
|Ridehail seat reservation enforcement systems and methods
European Patent Office | 2023
|Hailing a change: comparing taxi and ridehail service quality in Los Angeles
Online Contents | 2020
|