AbstractCarrier service attributes are important for developing shipper–carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers’ service factors––timing-related, pricing, warehousing and sales services––on shippers’ satisfaction from shipper–carrier partnering relationships. Results indicate that timing-related services influence shippers’ satisfaction from such relationships, and shippers’ satisfaction positively influences partnering. However, the four service factors do not directly influence shipper–carrier partnering relationships.
The impact of carrier service attributes on shipper–carrier partnering relationships: a shipper’s perspective
Transportation Research Part E: Logistics and Transportation Review ; 39 , 5 ; 399-415
2003-02-23
17 pages
Article (Journal)
Electronic Resource
English
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