This study aims to investigate the impact of aircraft cabin digitalization (smart electronically dimmable windows, intelligent seats, smart overhead bins, radio-frequency identification tags for luggage tracking, futuristic intelligent seats, and inflight virtual reality) on improving the inflight passenger experience in EgyptAir, as well as measuring passengers' interest in using digital cabins. Furthermore, exploring passengers’ intention to pay to use digital services, including futuristic intelligent seats, inflight virtual reality, and radio frequency identification tags for tracking luggage. To meet the research goals, a structured survey was designed and distributed among Egyptian frequent travelers in EgyptAir. A total of 311 complete surveys were collected and analyzed. Results indicated the high interest of Egyptian passengers in using the digital aircraft cabins in EgyptAir due to its significant impact on improving their inflight experience. Furthermore, analyses revealed the high intention of Egyptian passengers to pay to use inflight virtual reality and futuristic intelligent seats. However, they showed a moderate intention to pay to use radio frequency identification tags for tracking luggage.


    Access

    Download


    Export, share and cite



    Title :

    THE IMPACT OF AIRCRAFT CABIN DIGITALIZATION ON IMPROVING PASSENGER EXPERIENCE IN EGYPTAIR


    Contributors:


    Publication date :

    2023




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




    AIRCRAFT PASSENGER CABIN LIGHT, AIRCRAFT PASSENGER CABIN LIGHTING SYSTEM, AND METHOD OF INSTALLING AN AIRCRAFT PASSENGER CABIN LIGHTING SYSTEM

    HESSLING-VON HEIMENDAHL ANDRE / DEPTA MARION / UEBERSCHAER ANDREAS et al. | European Patent Office | 2023

    Free access


    AIRCRAFT PASSENGER CABIN LIGHT, AIRCRAFT PASSENGER CABIN LIGHTING SYSTEM, AND METHOD OF INSTALLING AN AIRCRAFT PASSENGER CABIN LIGHTING SYSTEM

    HESSLING-VON HEIMENDAHL ANDRE / DEPTA MARION / UEBERSCHAER ANDREAS et al. | European Patent Office | 2023

    Free access

    Aircraft passenger cabin light, aircraft passenger cabin lighting system, and method of installing an aircraft passenger cabin lighting system

    HESSLING-VON HEIMENDAHL ANDRE / DEPTA MARION / UEBERSCHAER ANDREAS et al. | European Patent Office | 2024

    Free access

    AIRCRAFT PASSENGER CABIN AREA

    BLANCK ANDREAS / CORDES FRANK / JAFFRELOT JEAN-BAPTISTE et al. | European Patent Office | 2018

    Free access