The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well.


    Access

    Download


    Export, share and cite



    Title :

    Measuring the quality impacts on the performance in transport company


    Contributors:


    Publication date :

    2015



    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown





    Special Issue on Measuring Service Quality and Local Public Transport Performance

    Stathopoulos, Amanda / Marcucci, Edoardo | Taylor & Francis Verlag | 2014


    Measuring company productivity:a longitudinal study

    Yousif,A.S. / Dale,B.G. / Manchester School of Management,UMIST,GB | Automotive engineering | 1993


    Impacts of Performance Management on Transport Planning Organizations

    Marsden, Greg | Transportation Research Record | 2009


    National air transport company

    Wood, R.C. | Engineering Index Backfile | 1929